This is something I posted during my second month of blogging back in 2001. I wrote some great stuff back then. I had posted a “best of Kalilily” for those early days, for which the links don’t work. So when I fix them, I’ll reprise the post here.
Big Picture, Little Picture
So, there are some discussions going these days on about the purpose and value of weblogs. Oddly enough, the other night at my bi-monthly group meeting, I mentioned that I had begun a weblog, and I was asked to explain what that was and why I was doing it, and why I just wasn’t keeping a journal. As I’ve said, I’ve unsuccessfully tried keeping journals before and I write so much slower than I think that I got frustrated and quit. I can type almost as fast as I think (I got used to doing that at the job from which I retired last year, which involved mostly whipping out quick documents for others to share and claim as their own.) So, it’s easier to do it on the computer. And why don’t I just keep a journal on disk, I was asked. The truth is, I admitted, is that I’m used to writing for an audience. And I like having an audience. Even my poems are usually written with an audience (sometimes of one) in mind. It’s why I ballroom dance. I’m a performer at heart. I need ways to say to the world: this is who I am. Look at me. Pay attention. It seems to me that that’s at the heart of why everyone else who keeps a blog does so. In a world where we all have to live up to expectations and assume roles for survival purposes (our own and others) — caregiver, mother, employee, citizen — it’s so satisfying to have a place where one can BE who one is. Or in some cases, where one can BE who one wants to BE. It really doesn’t matter. We can create who we want to be or be creative with who we are. Either way, one has an identity, a voice. In a way, it’s kind of a new art form — or at least it can evolve in some cases into such. How cool is that!
I don’t read many blogs any more. I did in the early days, when we were a seedling community, all just starting out and feeling connected by our shared fascination with exploring the reaches of this technology, with sharing love of writing and our willingness to be open about who we are. We wrote with fire and shared with ferocity.
So I’m delighted when I stumble across a personal blog that I wish I were able to write, myself. It’s good writing. It’s honest feeling.
I enjoy reading mystery novels. Even more if the main character is a female. Even more if the plot involves some kind of “headology” — that intriguing mish-mash of psychology and shamanism, magic and wishing. (Granny Weatherwax is what I consider to be the model for practicing headology, but I’ve posted about her before and that’s off the topic of this post.)
I am thinking about niches and headology (two rarely connected topics) because I just finished the novel Night Angel, which applies various kinds of headologies to the process solving a murder mystery that involves a group of former 1960 Haight-Ashbury roommates.
I never lived that hippie life except in occasional free-flowing fantasies that I knew would probably not be as satisfying if played out in reality. But that didn’t stop me from fantasizing.
In the 1960s, I was married with children and living in a rural suburbia; I believed that had I not been living the responsible life, I might have been on some Magical Mystery Tour of my own, taking the Electric Kool Aid Acid Test. But I never even had a puff of pot back then. (Oh wait, yes, once, when a cousin who was married to a prison guard gave me a joint to try. Never having even learned how to smoke a cigarette, it was a failed secret experiment for me.)
If housewifery was not my niche, neither was hippiedom. Decades went by without the feeling that I had finally found where I was supposed to be in the world. I simply made the best of wherever I found myself. I guess that I am still doing that.
I look back and see myself as sort of a wife, sort of a mother, sort of a poet, sort of an activist, sort of a bureaucrat, sort of a dancer …. so many sorts, but no real niche, no place of grounding.
Maybe I found this Night Angel novel intriguing because each character seemed to have his or her own consistent niche.
My late once-husband had a very definite niche: He was a writer. He once said to me that everything else was just sawdust. He lived to write. He had found his niche.
Alongside my new La-Z-boy recliner is a box with 700+ pages of a typewritten novel of his that our son is self-publishing for him posthumously. It will be available soon to the public.
I want to read it because he often wrote with a strong sense of the power of headology, and his female characters were always forces of nature. But at the moment there is something in me that is envious of his niche — resentful, even. His niche has manifested into legacies that will go on without him.
It’s one of those nights when my body can’t lie still. So it’s a good time to try out blogging from my new phone pad — lying in bed, Simon and Garfunkel playing in the background because I’m feeling nostalgic for a time that I romanticized even more then than I do now.
It’s too slow going on this flat screen keyboard. If I’m going to do this I’m going to have to get a little keyboard.
I’m wondering what ever happened to Art Garfunkle.
[NOTE: If you have landed here before reading the previous post, please go and read it first.]
This post tells the end of the story I began in the previous post. It is a story with an ending that I didn’t expect, a story with an opportunity for learning on all kinds of fronts. I begin this post by saying that I cancelled the PayPal claim. But that’s not the end of it all.
There are three participants in this chat — me (the American consumer), staff of UPlay (the manufacturer of the unique phone/tab I bought), and staff of JSXL Technology (the online distributor from whom I bought the device). Two of us, I think, came away from this “chatty” business deal a little wiser about how to communicate with others and how to do business in a way that satisfies both consumer and product provider/s.
The communication issue here was not triggered by national culture or language. It was about attitude and trust. It was about civility. It was about respectfully listening and responding. It was a lot about good business practices and how to build and keep a customer base through good customer service (or the opposite). It also was about how to behave as a decisive consumer who doesn’t always know the right questions to ask when it comes to technology.
I am not a distributor or a marketer, but I am a thoughtful (if somewhat impatient) consumer. In many ways, I am a good example of today’s global consumer: I have a good idea about the product I want; I know how to use the internet to research my options; I expect complete and accurate product and ordering information on e-commerce websites; I order online from a global market. And, like the usual “shop-from-store-to-store-and-deal-with-store-clerks shopper, I expect my product questions to be answered thoughtfully and politely.
I could have been better at my consumer chatting; UPlay staff could have started off better; JSXL Technology has a big #FAIL, right up to the very end when I was still figuring out if and how I should return the phonepad I ordered from them. Bad attitude and bad customer service does not build a business or consumer trust.
While JSXL might have a good website and know technology, they are worse than worst at knowing how to run a consumer-dependent business. They have a lot to learn and obviously (as demonstrated through their email conversations with me, their consumer) know less than nothing about how to deal with their customer’s questions. My advice is to not buy from them until they have more experience as an e-commerce business; they are hell to deal with.
That leads us to the other chatters and what we might have learned.
I have learned that I have to be more patient and accurate about explaining what it is I am asking about. Part of the problem is that you don’t know what you don’t know. And phrasing a question about a technology problem in a way that will get you the answer you need is severely hampered when you don’t know what you don’t know. (You know?) I don’t know what I can do about that, but I think I might want to get into my more patient “educator” mode when dealing with unhelpful, arrogant, (supposedly) consumer support staff. This time I lost patience, stopped trusting, and entered my warrior mode.
Lastly, UPlay staff, who resolved the whole issue by finding a way to return the phonepad for a reasonable postage cost.
And so here is the unexpected end to the story:
I have decided to keep the phone/pad — despite a really wonky boot-up process and the problems with time-outs when trying to download anything. I still don’t understand why the “Android drivers” come up as downloaded but uninstalled (Code 28) and don’t know if the mobile phone component will work when I eventually get to T-Mobile and get a SIM card and a plan. I’m hoping that the UPlay staff will explain what I still don’t understand and will answer future questions should they come up.
Meanwhile, I have successfully installed an SD card and used the camera; the GPS works; I have downloaded Words With Friends, OverDrive Media Console, Kindle for Android, and a few other apps I use. All of that is working. I am trusting that it will continue to function as I need it to. And I am trusting that UPlay consumer support staff will give me some advice if I run into function issues.
It’s a very cool little device, a whole lot cheaper than the ones I read about that soon will be reaching the American market.
I have not yet tried to download into the phonepad what I need to blog through WordPress. While I’m writing this on my HP Pavilion Notebook with a 17 inch screen, who knows that but soon I will be blogging from my 7 inch UPlay phonepad gen 3. (But first I will have to buy a keyboard case to make it easier; I found one, online, of course.)
I’m the kind of consumer you want to be nice to, young JSLX Technology. I hope that this all has been a valuable learning experience for you.
It has for me.
[UPDATE: Countless email back and forth with uPlay did not provide any solution to the problem of why, even sitting right by the wifi router, connecting to websites and downloading continued to frequently fail. They didn’t know why; I should send it back and they would check it out. Instead, I decided to do a “restore to factor settings.”
And that solved the problem.
It makes me wonder if the folks at the seller’s site put in a setting or something that wound up causing a problem. So, the uPlay phonetab is in play. I haven’t yet activated the mobile phone part of it or purchased a smartphone data plan. I’m still experimenting with all the features of the tablet component, which are impressive.]
Let me begin by saying, upfront, that this is all about the unlocked Uplay phone/tablet that I bought online from JSLX Technology. It is a global market, after all, and, while I usually buy from American companies, this device was just what I was looking for at a price I could afford.
This story has a beginning and a middle; it does not yet have an end, and I’m hoping that posting this on my blog might help to end this frustrating saga in a just and fair way. Any advice from techies or others, after reading through this whole post, will be greatly appreciated.
I have spent the past two weeks attempting to, and finally actually, contacting both the seller and the manufacturer because the damned thing has a variety of issues, mostly, I believe (and so does the computer repair place I brought it to) because the drivers, while downloaded, are not installed and the tablet offers no way to install them.
So, I am now on that interwebs Yellow Brick Road, slogging through e-mailing territories lined with various conversational pitfalls, detours, dead ends, and side paths that are designed to wear me down. BUT, as that Lilith logo in my right sidebar proclaims: “She is that which will not surrender.”
Yes, I could send the device back to China, but, according to DHL and UPS, it would cost me $180 to do so — more than I paid for the damned thing. And that’s how the company asks you to send a return. So, that’s not an option.
Yes, the manufacturer and seller could possibly send me a driver installation disk or some instructions on how to install the drivers, but they are refusing to do so. I don’t know why, except that they keep insisting that there is nothing wrong with the device and there are drivers downloaded in it. (As you will see from the screen images posted below, the drivers are there but they are not installed and the device offers no way to install them, making the device function like something out of the very early ages of this technology.) Even with an excellent wifi signal, trying to download anything via the browser takes so long that the servers time out. Navigating anywhere in the device is worse than trying to get to the Land of Oz. That’s certainly not what their website PR indicates. This is a young company, and it surely needs more work before it can compete in the global marketplace.
I started a PayPal dispute and got nowhere, so I escalated to a claim, which is under review. One reason for this post is so that I can send PayPal the URL and give them all of the details that way.
The devil is, indeed, in the details, and the details are in the screens that come up when I connect the UPlay phonepad with my HP Pavilion Notebook PC so that I can see what’s in the tablet’s folders. These are details that can’t be argued. (What can be argued, and are being argued, are my experiences not being able to download stuff like the Kindle Android app, and of other downloading efforts timing out even though the wifi signal is excellent. Maybe it’s that driver problem; maybe the device is simply a LEMON.)
So, what I am doing is documenting, via screen images, attempts to prove to the seller and manufacturer that the Android drivers that are supposed to be installed are NOT INSTALLED.
Any techies (American,Chinese, Indian…whoever…) reading the following — please tell me if I am wrong and, if so, what I might be able to to do get this problem fixed.
The first thing I do is go into Control Panel, and then Devices. This is what the UPlay phonepad appears as. There is a yellow exclamation point by the device, which comes up as an MP3 player. (My iPhone comes up as a camera, so I understand how that works.) I’m assuming that the yellow exclamation point means “Whoa! There’s some problem here! Check it out!)
So, then I click on the device and see that there is no general information for it. Well, OK. I go on from there.
Next is device functions. There’s a whole list of Android drivers listed ALL WITH YELLOW EXCLAMATION POINTS. There are also other functions without the exclamation points. Obviously, there has to be some reason why the Android drivers are highlighted as problematic, right?
Code 28 is a device manager error indicating that the drivers for a given hardware device are not installed. This error means that a previous attempt to update the driver failed or a driver was uninstalled for a given device but was not replaced/updated. This error prompts you to reevaluate your driver installation and reinstall the driver if necessary. In most cases, reinstalling the driver will fix the problem
OK. So, let’s try a fix.
UH OH. NO STRAIGHFORWARD FIX. Windows can’t find a way to install, and the internet can’t find a way to install.
Well, maybe there’s a file somewhere in the device that’s an installer.
Hmm. There are two drivers listed.
OK. Let’s click on Android Driver. Well,that’s all well and good, but where do I go from there to install.
This is where my expertise wanes. I don’t know what these files are, but I click on one that looks promising, anyway.
Hmm. Let’s try this.
No, I don’t think I want to take a chance and go this route. Here’s where my knowledge of this stuff stops. So now what?
It is the responsibility of the seller or manufacturer to provide me with the capacity to install the drivers. Otherwise, the device is defective and they are the liable parties. IF they do that and the drivers are installed and the device still doesn’t work, then it is a LEMON. Do I have to suck up the cost as a bad purchase, or are they still liable?
ADDENDUM: After another unhelpful response from the seller, I will explore some cheaper cost of returning the device. They do have a return policy: will pay between $9 and $25 toward the return shipping cost. I believe that should get the $25, but their decision will be based on whether they think anything is wrong with the device or if I am returning it “just because I didn’t like it.” By now, I don’t trust them to care at all about fairness or truth.
I waged my battle as though with the wind. There’s no getting any satisfactory fix from them.
And the truth is that this is a device that looks good on their website but is a real lemon. And their customer service sucks as well. AFLE for me.
[NOTE: Go to the next post to read the end of the story.]
I posted this eight and a half years ago. As conversations rage these days about the role of women, about rape, and about what still seems to be the perceived powerlessness of too many young women, we need to rattle the buried bones of our history as warrior women.
(The television program to which I refer is one of those that was too good not to be cancelled.)
They found her buried in the Steppes of Russia, a tall woman, leg bones bowed, probably from spending a lot a time on a horse. She was buried with her earrings and other gold adornments. And a mass of arrowheads. A Warrior Princess who lived 2500 years ago.
They had found other skeletons too, in other places. Tall women, with bowed legs, some positioned in the historically ancient pose of the warrior — one leg bent at the knee. Buried with arrowheads and swords. The DNA from one of these skeletons has been found in a young teenager currently living in a nomadic tribe in Mongolia.
Archeologists are finding that there were others of these strong warrior women who, for generations, taught themselves and their daughters to hold their own in a world controlled by male aggression.
These women were as ruthless as the multitudes of men they fought and killed or enslaved.
There is something empowering to know that we can be as ruthless as the most ruthless men. There is something even more empowering to believe that we have the moral courage to choose not to.
I watch the new television series Commander-in-Chief and am reminded that there are many ways to be a strong leader — some more ruthless than others.
Bush is a failure as a leader. (Type in “failure” in a Google search and then click on “I’m Feeling Lucky.” Heh.)
A woman wouldn’t necessarily be a better leader. After all, there was the woman who is now Skeleton 227.
But there have to be individuals who could lead this nation with true commitment to all of its people, to the spirit of its Constitution, and to its responsibility to demonstrate how to make decisions based on ethics as well as necessity. I hope they’re watching Commander-in-Chief for some tips
Obviously, I’ve cleaned out my blog house, going for a fresh new look. Now, the challenge is to clean the cobwebs out of my head and start to write here again. It’s not unusual for bloggers to take a break every once in a while.
I’m also motivated to tune up physically — went to the chiropractor today. Of course, it helps a lot that my daughter (who cooks for the family) has upped our intake of delicious vegetables and cut down the fleshy portions of our meals. That means I’m eating healthier (except for my late night snacking, which I’m trying to control). With Spring will come more walking and a greater willingness to get myself out for the exercise classes at the well-equipped local Jewish Community Center.
My next challenge is to clean out my living space and make room for the new Lazy-boy glider recliner I bought myself for my birthday with my tax refund.
In the meanwhile, I’m still putting out heirloom seeds for wintersowing, even though it’s kind of late for that. I can’t wait to get out and garden.
My son, who is still job-hunting, has been motivated to publish his late father’s novels, which have been sitting on old 5 inch floppy discs in WordPerfect. They are available via Amazon Kindle, and he has put up a website to promote them: www.myrlnbooks.com