I am about to go to war.
I didn’t take the advice of friends and family and went ahead and bought a brand of computer that turned out to be the mother of all lemons. It had problems from day one, but, a persistent bitch that I am, I kept calling the customer service techs and kept getting each problem (I thought) taken care of. Until it finally totally crashed.
So, they sent an on-site repair person, who put in a new motherboard and hard drive.
Uh uh. Still no boot up.
I’m trying to get a refund but cannot seem to be put in touch with someone who can take care of that. (It’s a couple of weeks past the 30 days during which one can do a return.)
Today, I did what I should have done before I ordered the infernal machine and googled for complaints about that company. I found hundreds. Maybe even thousands.
So, I sent a letter to the company, enclosed copies of some of the complaints that I copied from just one website, and gave them a choice: give me a refund of the price of the computer and the service contract that I bought with it, or I’m going to war. Online. Virally. Maybe even with a youtube plea to that company to take pity on a poor old lady living on a retirement income. Certainly with a website that documents all of the thousand complaints about that company. And then I’ll tweet and fb the url. And I’ll file my own complaints on every consumer complaint site I can find.
I will become a thorn in their side, an enemy to the death — a hellcat of an old lady whom they wish they had never met.
I might be old, but I’m internet smart and know how to use it as a weapon in my defense.
Unless they refund all of my money and email me the UPS postage to send the damned thing back; then I’ll back off. As the Tao de Ching says — “no fight, no blame.”
But if they don’t — well, did I ever tell you that Xena is my idol?
ADDENDUM: Actually, the retailer from whom I bought it has just about as many complaints. Maybe I’ll make this fight a two-fer.
This is the kind of war I can totally support.
Thanks, Andrea. If it comes to that, I’ll enlist your support. However, I’m hoping it won’t come to that.
Good Luck Elaine! I hope you win… then use the refund to buy a MAC! =)
Well, I did finally convince them to give me a full refund (including the extra memory I bought and never had put in). I didn’t get a MAC. I got an HP 17 inch screen laptop. And it’s working just fine.